Shipping policy

At Eris Velvet, we are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, tracking information will be provided when available.

Shipping Times

On average, customers can expect delivery within:

United States: 5–10 business days
International Orders: 7–15 business days

Please note that shipping times are estimates and may vary depending on product availability, destination, and carrier performance.

Tracking Information

Tracking information will be sent via email once your order has shipped. Please allow up to 72 hours for tracking updates to appear.

Shipping Delays

While most orders arrive within the estimated timeframe, occasional delays may occur due to:

Carrier delays
Customs inspections
Severe weather conditions
High seasonal demand
Events beyond our control

Delivery dates are estimates and are not guaranteed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided, please contact us immediately. Once an order has been shipped, we cannot guarantee modifications to the delivery address.

Lost or Missing Packages

If your package appears lost in transit, please contact our support team and we will work with the carrier to investigate the issue.

Packages marked as delivered by the carrier but reported missing may require a carrier investigation before a resolution can be provided.

Multiple Shipments

Some orders may be fulfilled from different warehouses and could arrive in separate packages. If this occurs, you may receive multiple tracking numbers.